CHOOSING CIVILITY | Connecting effectively, relating with kindness.™

International Association of Protocol Consultants & Officers | Non-Profit 501(c) 6 | Est. 2002

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Leadership Team | Experts

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Ambassadors of Civility

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Roger E. Axtell

Letitia Baldrige

Dr. P.M. Forni

Choosing Civility | Oprah

The Emily Post Institute

Service Etiquette

Make Incivility Taboo

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Awards

Founder's Message

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IAPC LEADERSHIP | EXPERTS
FOUNDER and IAPC Executive Director
ALINDA LEWRIS, IAPC Executive Director 2002 - present
IAPC President & Chief Executive Officer 2002 - 2008
IAPC | Certified Protocol Consultant® | CPC®
Program Designer | Country-Specific Do's & Taboos | Authorized and Approved by Roger E. Axtell
Co-Creator and Authorized Instructor |
IAPC MASTER CLASS:  Civility | Country-Specific Do's & Taboos | International Protocol
and
Managing Partner | 
Baldrige & Lewris | Washington DC


ALINDA LEWRIS graduated magna cum laude with a Bachelor of Arts Degree from George Washington University in Washington DC, where she was both an Ada Comstock Notestein Scholar and a Masaka Kawasaki Wittner Scholar.  She continued her executive education at Harvard University Graduate School of Design.  In addition to her role as IAPC Executive Director, she is an ASID First-Place Award winning designer and the owner of Lewris & Associates, Incorporated:  A Planning & Design Firm, Established 1984.

Lewris has worked closely with acclaimed authors Roger E. Axtell, Letitia Baldrige, Dr. P.M. Forni (Johns Hopkins University), Peggy Post and Peter Post (Directors, The Emily Post Institute) --- acknowledged experts on civility, country-specific do's & taboos, and international protocol.  Lewris was the primary figure in bringing together for leadership conferences executives from all over the world, including professionals from Fortune 500 Companies, the United Nations, the U.S. Department of State, and the executive offices of The White House.

Alinda Lewris is managing partner for Letitia Baldrige Enterprises, which was established in 1964.  As executive consultants, Baldrige & Lewris use their combined experience, talent, and expertise to create modern programs in leadership ---
the human side of business.

Letitia Baldrige (America's leading arbiter of manners, etiquette expert, author of more than 24 books, and former Chief of Staff for Jacqueline Kennedy) states that:
Alinda Lewris, is a woman of excellent diplomatic skills and the imagination of a first rate account executive in a most sophisticated agency.  She is an expert on protocol matters, particularly in reference to meetings and executive entertainment.

Alinda Lewris delivers spirited, content-rich programs on interacting correctly and confidently to diverse groups such as international law firms, the medical profession, governments, and members of Fortune 25 to Fortune Global 500 corporations.  She has been featured in national and international publications like The Wall Street Journal, The New York Times, The Washington Post, Forbes Traveler, and Roger E. Axtell's new book Essential Do's and Taboos:  The Complete Guide to International Business and Leisure Travel Wiley 2007.  She continues enthusiastically authoring industry related contributions to publications like the
Convention Industry Council's International Manual (1st Edition) - International Protocol.

Alinda Lewris has interviewed ambassadors, leading CEOs, corporate presidents, and international attorneys regarding their global business/leadership practices and the need for civility, country-specific do's & taboos, and international protocol education.  Comfortable in professional and social interactions with statesmen, politicians, and presidents, she has socialized with the Chief of Protocol for the US State Department, in the family quarters at The White House, and homes of ambassadors posted in Washington.


IAPC SENIOR ADVISOR and AMERICA's LEADING ARBITER OF MANNERS

LETITIA BALDRIGE
LETITIA BALDRIGE
LETITIA BALDRIGE is often referred to as the grande dame of America's manners, having published 24 books on the subjects of manners, etiquette, and entertaining, and having written this country's first book on business manners.  She served as White House social secretary and as Jacqueline Kennedy's chief of staff in the Kennedy administration.  Baldrige opened her own company following her White House days, and has coached executives and produced worldwide seminars on the subject.

Letitia Baldrige and
her husband, Robert Hollensteiner, have two children and seven grandchildren.  Now in her eighties, she claims to have seen world history, particularly that pertaining to women, unfolding right before her eyes.  She continues to write and lecture, and appear on television news programs, provided the cameras come to her.  "My days of chasing them are through."  She and her husband live in Washington where she occupies, as she explains it, a catbird seat overlooking the most important behavioral events in the world.

Let's keep up the good fight, she urges her readers today.  After all, under the coating of rudeness and nastiness we see around us, there's a great country with fantastic people, particularly our children.  I can hardly wait for them to grow up, take over our society, and give it a good renovation!

IAPC PRESIDENT
CHERLYNN CONETSCO, IAPC President
IAPC Director, Council for Certification 2002 - present
IAPC | Certified Protocol Consultant® | CPC®
Co-Creator and Authorized Instructor | IAPC MASTER CLASS:  Civility | Country-Specific Do's & Taboos | International Protocol


"I am proud to be a member of IAPC, a network of cultural gate keepers in protocol, etiquette, and civility.  This Association is committed to an ethic of honesty and service.  IAPC creates real value for its members by providing high quality information, training, and services, which in turn attracts the most forward thinking people, nurtures them, and enables them to succeed."

SEE:  President's Letter

Former Program Director, Joint Military Attaché School
United States Defense Intelligence Agency
IAPC Founding Advisory Board Member


CHERLYNN CONETSCO graduated summa cum laude with a Bachelor of Science Degree in Psychology from the University of Maryland and a Masters in Public Administration from Golden Gate University.  She is also among the first to qualify for the premier credential of Certified Protocol Consultant®, CPC®.

Conetsco began a public service career with the rigorous requirements, high visibility, and sensitive nature of U.S. embassy postings to Jakarta, Indonesia and Athens, Greece.  In addition to her six years of resident overseas experience, numerous business trips have taken her to more than twenty-five countries for first-hand cross-cultural understanding.

Conetsco is the first to create, present, and direct subsequently accredited protocol, etiquette, and multi-cultural awareness programs that continue to train diplomats (military and civilian) and their family members selected for worldwide embassy duty.  Conetsco received recognition for her extensive experience in curriculum design, course coordination and evaluation, and survey methodology with the Joint Military Attaché School. She was twice presented the national Defense Intelligence Director?s Award which recognizes exceptionally outstanding contributions during a public service career that specifically enhance the reputation of intelligence professionals.

With more than 25 years of unparalleled experience, Cherlynn Conetsco is a recognized master in protocol, etiquette, and civility. She continues to provide coaching to corporate, government, military, and diplomatic entities, both domestically and internationally. Her innovative briefings ease transition from one milieu to another, one culture to another, and from one set of responsibilities to another, thus contributing immensely to the social and professional success of her clients. She is married and has lived in metropolitan Washington, D.C. since 1980.


IAPC VICE PRESIDENT
JOHN CRAWFORD HOWELL, IAPC Vice President
IAPC | Certified Protocol Consultant® | CPC®
Authorized Instructor |
IAPC MASTER CLASS:  Civility | Country-Specific Do's & Taboos | International Protocol

JOHN CRAWFORD HOWELL
is a graduate of Washington State University with a Bachelor's Degree in Hotel Administration.  He also holds a Masters Degree in International Management from the Thunderbird School of Global Management, in Glendale, Arizona.  Graduating first in his class, he was presented with the General Barton Kyle Yount Award for Scholarship, Accomplishment, and Character.  He is also a graduate, With Honors, of the Premier National Graduate School of Banking, The Pacific Coast Banking School, Seattle, Washington.  He was a Captain in the United States Marine Corps and a decorated Viet Nam War veteran.

Mr. Howell began his international business career in what was then West Berlin working for Wertheim, Europe's largest department store.  In 1974, he joined Westin Hotels and worked in Manila as the Project Manager for Westin Hotels' Philippine Plaza, the largest hotel in the Philippines.   He later joined Rainier National Bank (Bank of America) where he was Vice President and Manager of its Europe, Middle East, and Africa Region. Later, based in Singapore, he was responsible for banking relationships with the major banks of Indonesia, Malaysia, Brunei, and Singapore. Mr. Howell joined International Silver Company in 1986 as President and Chief Operating Officer of the company's Taiwan operations.  He was also a Board Member of the new parent company in Connecticut.  In 1994, he joined Hostar International, a material handling systems company.  He served as President and was a member of its Board of Directors. Clients included the hotels and resorts of Inter Continental, Shangri La, Westin, Sheraton, Fairmont, and Disney.

His international business career spans more than 35 years and 60 countries.  Mr. Howell knows the vital role cross-cultural awareness and behavior play in achieving strategic objectives.  Through his company, Smart Business in a Flat World™, he advises those who seek to strengthen their professional presence and interactions at the global level.  He also serves as Vice President of the International Association of Protocol Consultants® and Officers (IAPC).

He has authored numerous papers related to Europe and Asia.  His work has been published in Protocol Today™ and other regional periodicals.  He was a member of the first Washington State Trade Mission to Asia, a founding board member of the Finnish-American Chamber of Commerce of the Northwest, and a member of the Seattle Committee on Foreign Relations.

Mr. Howell is committed to executive education.  He has lectured at Cornell University on 'Hotel Industry Best Practices,' and created a cross-cultural communications program for professionals presented annually in Washington DC.  He is an instructor of global trade in the Business for International Professionals (BUSIP) program at the University of Washington in Seattle, and is a visiting professor at Nordakademie in Hamburg, Germany, where he focuses on Asia.  He speaks on cross-cultural communications issues at various events and resides in the San Juan Islands northwest of Seattle.


IAPC EDUCATION REVIEW BOARD and/or INDEPENDENT EDUCATION OVERSIGHT COMMITTEE

ROGER AXTELL
2007 recipient of IAPC Outstanding Achievement Award
IAPC Charter Member
IAPC Independent Education Oversight Committee
IAPC Advisor Certification Council – Certified Protocol Consultants® CPC® and Certified Protocol Officer® CPO®
See: 
Do's & Taboos

TERESA BABB
IAPC | Certified Protocol Officer® | CPO®
Program Manager and Instructor
Joint Military Attaché School
United States Defense Intelligence Agency
IAPC Founding Advisory Board Member
IAPC Independent Education Oversight Committee


Teresa Babb is the Program Manager of the Defense Attaché Spouse Training Program.  She helps to train Department of Defense and Department of Homeland Security officers, noncommissioned officers, civilian personnel, and their spouses selected for duty at United States embassies worldwide.

Ms. Babb's undergraduate studies are in Human Services, specifically family counseling.  She began her career as a public servant in 1985 at the U.S. embassy in Islamabad, Pakistan; followed by another State Department position in Bern, Switzerland.  She has worked for the Defense Intelligence Agency since 1993.  In 1998, she received an Exceptional Impact Promotion for her work in the office of crisis management for the Agency's Joint Staff.  She transferred to the Attaché School in 2000, and became program manager in 2004.  Ms. Babb has made numerous international business trips to Europe and Asia, and uses her first-hand cross-cultural and diplomatic experience to guide her students in their adjustment to new cultures and unfamiliar experiences.  As a charter member of IAPC, she provides protocol leadership by serving as the International and Diplomacy Protocol Liaison to the IAPC Executive Director.


ANNA HART
IAPC | Certified Protocol Officer® | CPO®
Social Director and Protocol Advisor to the Commandant and to the Brigade of Midshipmen
United States Naval Academy
IAPC Founding Advisory Board Member
IAPC Independent Education Oversight Committee


Ms. Hart is the first to develop and present a four-year officer-training program in protocol, etiquette, and civility for a student population of more than 4,000 Midshipmen.  She is a charter member of IAPC, Military Advisor to the Executive Director, and serves on the Independent Education Oversight Committee.

RAY LEKI
Director of the Transition Center
National Foreign Affairs Training Center
U.S. Department of State's Foreign Service Institute
Washington DC
IAPC Charter Member
IAPC Independent Education Oversight Committee

Ray Leki is the Director of the Transition Center, National Foreign Affairs Training Center at the U.S. Department of State's Foreign Service Institute, Washington DC.  He prepares United States Ambassadors, Diplomats and their family members assigned to diplomatic posts abroad by providing the highest level of protocol, etiquette, and civility training.


IAPC | Civility, Country-Specific Do's and Taboos, and International Protocol | Washington DC

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